How It Works: Selling on Operatory Auctions

Submit your inquiry

Fill out the form on our Sell page. We ask for your name, practice details, what equipment you have, your timeline, and your contact information.

You do not need to have everything figured out. Tell us what you know. We will follow up with questions.

What happens next: we personally review every submission, typically within one to two business days. No automated responses, no form letters. Someone from our team will contact you directly.

We assess and document your equipment

Once we have a sense of what you have, we determine the best documentation approach. For qualifying listings, we coordinate an on-site inspection through our network of logistics partners. For some listings, we work with you to provide thorough photo documentation and condition reporting remotely.

Either way, documentation covers: condition grading for each piece of equipment, serial number capture, photography, and notes on included accessories and any known issues.

For on-site visits, you or a staff member should be present and able to answer questions about the equipment's history. On-site visits typically take 1 to 3 hours depending on equipment volume.

We photograph and document everything

We photograph each piece of equipment from multiple angles, capture the serial number plate, and document visible condition. For delivery units, we photograph the controls and accessories. For imaging equipment, we document the console, sensor, and supporting hardware.

We write the listing from the inspection notes. You do not write the listing. We do.

If documentation reveals something not mentioned in your original submission, we note it and discuss it with you before publishing. The goal is full and accurate disclosure, which protects both you and the buyer.

We publish your listing

Once the listing is written and photos are prepared, we publish it to our buyer network. The listing includes the condition report, all photos, serial numbers, service history (if available), and the starting bid.

We run 7-day auctions. Bidding opens the moment the listing goes live.

Your listing reaches registered buyers who have told us what equipment categories they are looking for. If a buyer is looking for a panoramic system in your region, they hear about your listing.

Bidding runs

The auction runs for exactly 7 days. During this period, buyers bid and ask questions through the listing.

We handle all buyer questions. You do not need to respond to buyers directly during the auction period. If a buyer asks something we cannot answer from inspection, we contact you.

You can see bid activity in real time through your seller dashboard. You do not need to do anything during the auction period.

Auction closes

At the close of the 7-day period, the highest bid wins. Bidding closes automatically.

If a reserve price was set and the bidding did not reach it, we contact you to discuss options. We do not automatically relist without your consent.

If the auction closes with a winning bid, we immediately send the buyer their invoice.

We collect payment

The winning buyer has 2 business days to pay their invoice. We accept ACH bank transfer, wire transfer, and credit card for purchases under $5,000.

We handle all payment processing. You do not interact with the buyer on payment.

Once payment clears, we confirm with you and begin logistics coordination.

We coordinate pickup or freight

Once payment clears, we coordinate the next steps with both you and the buyer.

For buyer pickup: we schedule a date and time directly with the buyer. You or a staff member needs to be present on pickup day to confirm the transfer. The buyer is responsible for proper disconnection and removal.

For freight: we coordinate with specialized medical equipment freight carriers. The buyer pays freight costs. We handle all coordination. You need to have the equipment accessible and disconnected (or available for a technician to disconnect) before the freight crew arrives.

We give you clear advance notice of pickup dates. No surprises.

You get paid

Within 5 business days of buyer payment clearing, we wire your full sale price to your bank account.

The full sale price. No commission, no fees, no deductions of any kind.

The buyer's 12% premium is added on top of your sale price. It does not come out of what you receive.

We send you a payment confirmation when the wire is sent. If you do not receive the wire within 5 business days, contact us immediately at osita@operatoryauctions.com.